1. Identify IT-enabled business processes in an organization 2. Diagram a business process and the information systems it interacts with, and explain how these systems support the business process 3. Describe the relationship between a company's business processes, information systems and sources of competitive advantage 4. Analyse a case study involving linkages between IT and business value 5. Analyse costs and benefits of proposed process and system changes 6. Propose changes to business processes and information systems to address changes in the industry 7. Identify and evaluate alternative IT solutions for the proposed system changes (including costs and benefits) 8. Discuss implementation of proposed process and system changes 9. Understand how context differences across industry sectors, countries, and cultures affect the design and management of IT-enabled business solutions 10. Develop appropriate techniques for defining and managing the scope of a business-IT case analysis 11. Develop effective techniques for choosing and filtering information to be communicated in a case discussion 12. Effectively participate in class discussions, such as expressing persuasive arguments, asking and answering insightful questions that shed additional light or stimulate discussions on the topic